What does Draperly sell?
Draperly offers custom sports jerseys for football, basketball, baseball, hockey, and soccer fans.
Every jersey is made to order after your order is placed.
Please review the product description, material information, measurements, and size chart shown on each product page before ordering.
Can I add my own name and number?
Yes.
On eligible product pages, turn on Make It Yours and enter the back name and number. Personalization is included at no extra cost.
Please check the spelling carefully. We stitch exactly what you type.
Are the names and numbers printed or stitched?
Names and numbers on our Limited Tier jerseys are full stitched tackle twill: cut from layered twill and sewn down around every edge, not printed or heat pressed.
How do I choose the correct size?
Our jerseys are available in men’s, women’s, and youth fits where offered on the product page.
Please review the size chart and measurements provided on the applicable product page before placing your order.
If the size you ordered does not fit as expected, eligible products may be returned or exchanged within 30 days of delivery, subject to our Return and Refund Policy.
Can I return an item if I ordered the wrong size?
Yes.
We accept returns of eligible non-defective products, including incorrect size selections, within 30 days of delivery.
The product must meet our new-condition requirements and generally must be unworn, unwashed, unused, and unaltered.
Please see our Return and Refund Policy for complete details.
Can I return an item if I change my mind?
Yes.
Eligible non-defective products may be returned within 30 days of delivery if you change your mind or no longer want the item.
The item must meet the condition requirements described in our Return and Refund Policy.
Do you accept exchanges?
Yes.
We accept eligible exchanges within 30 days of delivery.
Products submitted for exchange must be in new, unworn, unwashed, unused, and unaltered condition.
Exchange availability depends on current size, color, style, and product availability.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 30 days of delivery if your product arrives damaged, defective, incorrect, or significantly different from what you ordered.
Please provide:
Your order number
A description of the issue
Clear photos when applicable
We will review the issue and provide return or exchange instructions.
How should I care for my jersey?
Wash inside out in cold water on a gentle cycle, do not bleach, and hang to dry or tumble dry on low.
Do not iron directly on the stitched name, number, or patches.
How do returns work?
We accept returns for both defective and non-defective products within 30 days of delivery.
Returned products must meet our new-condition requirements.
All approved physical returns must be sent by mail.
Draperly provides a prepaid return shipping label by email for approved returns. Customers can download and print the label.
Return shipping is free for approved returns and exchanges.
We do not charge a restocking fee.
Please contact us before mailing an item back.
How long does a refund take?
After the returned item has been received and inspected, approved refunds will be issued to the original payment method.
Draperly processes approved refunds within 10 calendar days after the returned item has been received and inspected.
Your bank or payment provider may require additional time for the funds to appear in your account.
How long does order processing take?
Our standard order processing time is approximately 7–9 business days.
Processing time is separate from shipping transit time.
How long does shipping take?
Estimated shipping transit times are:
United States: approximately 9–14 business days
International: approximately 9–19 business days
Shipping estimates may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Please see our Shipping Policy for complete details.
How much is shipping?
Draperly currently offers free shipping on orders according to the terms stated in our Shipping Policy.
Approved return and exchange shipping is also free when using the prepaid return label provided by Draperly.
Do you ship internationally?
Yes.
Draperly ships within the United States and internationally.
International delivery may be affected by customs processing and requirements in the destination country.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to request an order cancellation or modification.
If the order has already entered processing, production, or shipment, we may no longer be able to cancel or modify it.
How can I contact Draperly?
You can contact our customer support team at:
Email: info@sportshouseco.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM CT